Refund and Returns Policy

Overview

At Erastus El Roi Advisory, we are committed to delivering high-quality professional services. Please read our refund and returns policy carefully, as it differs from typical product-based businesses.

Engagement Fees

All engagement fees and deposits are strictly non-refundable, as they cover the time, expertise, and administrative resources allocated to preparing and managing your engagement from the outset.

Services

Once services have commenced (including but not limited to consultations, advisory work, lodgements, or software access), fees for those services are non-refundable. If you are dissatisfied with the service provided, we encourage you to contact us immediately so we can address your concerns.

Digital Products & Software Access

Any digital products, downloadable resources, or software access provided through Erastus El Roi Advisory are non-returnable and non-refundable once delivered or accessed.

Exceptional Circumstances

Refunds may only be considered in limited circumstances, such as where:

• A service has not commenced, and no professional time has been expended.

• An administrative error on our part has resulted in an incorrect charge.

In such cases, partial refunds may be granted at our discretion.

Refund Process

If a refund is applicable, it will be processed back to your original method of payment within a reasonable timeframe.

Late or Missing Refunds

If you believe you are entitled to a refund but have not received it:

1. Check your bank account or card statement.

2. Contact your bank or card provider, as processing times may vary.

3. If you still have not received your refund, please contact us at [insert email address].

Sale or Discounted Services

Discounted services, promotional offers, or special packages are non-refundable.

Contact Us

For any questions regarding refunds or to raise a concern about a service you have received, please reach out to us through our Contact page or via email at info.eeradvisory@gmail.com.